Who we are and how to contact us
Luloo Kids is the public name of this online shop, operated by Pedro Lucca Dantas Dias. Until an official business email is created, privacy requests and customer enquiries can be sent securely through our contact form. We aim to respond within 24 hours. We do not publish a physical shop address because Luloo Kids is an online-only business.
Information we collect
Depending on how you use the site, we may collect your name, email, delivery and billing details, order information, account details, support messages, marketing preferences, device information and website activity. Payment card details are processed by the checkout and payment providers rather than stored directly by Luloo Kids.
How we use information
We use personal information to provide products and services, process and deliver orders, operate customer accounts, respond to enquiries, prevent fraud, comply with legal obligations and—with consent where required—send marketing or understand website use.
Wix, Stripe, suppliers and service providers
Our shop uses Wix for hosting, ecommerce, customer management and related functions, and Stripe for payment processing through Wix. When dropshipping is enabled, order details needed for fulfilment may also be shared with DSers, AliExpress sellers, delivery providers and other product suppliers. We disclose only the information reasonably needed for each service.
Overseas processing
Some providers and suppliers may store or process information outside Australia. The countries involved can vary according to the product, supplier and technology provider. Product listings and this policy will be updated where more specific disclosure is reasonably available before orders are enabled.
Access, correction and complaints
You may request access to or correction of personal information we hold, subject to lawful exceptions. You can also raise a privacy concern through the contact form. We aim to acknowledge enquiries within 24 hours and will explain any further time reasonably required to investigate.
Marketing choices, retention and security
You can unsubscribe from marketing emails using the link in each message. We keep personal information only for as long as reasonably required for the purposes described here or by law, and take reasonable steps to protect it. No online system can be guaranteed completely secure.